We also value your feedback and suggestions — they help us continually improve the Australian Caravan Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The recent surge in fuel prices, driven by geopolitical tensions in Iran, has significantly impacted Australian caravan enthusiasts. Many families, who had planned extensive road trips for 2026, are now reconsidering or canceling their travel plans due to the increased cost of fuel. - read more
Apollo, a leading name in the recreational vehicle (RV) industry, has expanded its operations by opening a new retail sales centre in Melbourne's Campbellfield. This strategic move marks Apollo's first retail presence in Melbourne, aiming to cater to the growing demand for caravans and RVs in the region. - read more
The recent collapse of luxury caravan manufacturer Zone RV has sent shockwaves through the Australian caravan industry, revealing a staggering $40 million owed to creditors. This development has left approximately 240 employees unemployed and around 180 customers uncertain about the fate of their investments. - read more
In a significant development for caravan owners, the Australian Taxation Office (ATO) has introduced a ruling that allows individuals to claim tax deductions when renting out their caravans through sharing economy platforms. This change presents a lucrative opportunity for owners to generate income and offset expenses associated with their vehicles. - read more
In recent years, caravanning has seen a significant rise in popularity across Australia. An increasing number of Australians are embracing the freedom that comes with owning a caravan, whether it's for weekend getaways or long-haul adventures across the country. - read more
In recent years, caravanning has surged in popularity across Australia, capturing the hearts of adventurers and travellers alike. It's no wonder that exploring the expansive landscapes, from the rugged Outback to coastal wonderlands, has drawn people to this lifestyle. - read more
Australia offers a tapestry of breathtaking landscapes, making it a road trip paradise that beckons both locals and visitors alike. The allure of hitting the open road, with the promise of adventure around every corner, is a quintessential part of the Australian experience. - read more
Caravanning has increasingly become a beloved pastime among Aussies, offering an ideal way to explore the wide, open roads and stunning landscapes that make our country unique. Whether it’s a weekend getaway or an extended road trip, the caravan offers a home on wheels, allowing adventurers to travel with all the comforts of home. - read more
Knowledgebase
Jumbo Loan: A mortgage loan that exceeds the conforming loan limits set by the Federal Housing Finance Agency (FHFA).
